OUR QUALITY
PROMISE
All of our custom products
meet strict quality standards and are guaranteed against
manufacturer's defects. If you ever receive a defective
product, we will gladly offer to replace it or refund your
money, whichever you prefer.
All Collegiate products
sold will meet or exceed the licensor's high standards for
uniform, premium quality both in materials and workmanship.
Maintaining compliance with all of the licensors' requirements
assures complete satisfaction. Each rug is inspected and
tagged as proof of the product's official license
status.
PAYMENT
OPTIONS
We accept MasterCard, Visa,
Discover, American Express, Money Orders or Cashiers Checks.
Sorry, we do not accept COD or personal checks.
For
custom rug orders over $1,000.00 we will accept company checks
upon credit approval.
We are required to charge sales
tax on all orders to addresses in Wisconsin only. No tax will
be charged on orders shipped to addresses outside the state of
Wisconsin.
SECURE SERVER
ORDERING
Fifth Wall Rug's shopping
cart is hosted on a secure server. When you buy from
FifthWallRugs.com, your credit card purchase is processed
through secure eCommerce servers run by Yahoo!. Your order is
then SSL encrypted before being sent to us. Your credit card
information is safe. We make every effort possible to make
sure that you can shop without worry. However, if you are
still uncomfortable with entering your credit card information
online, please feel free to fax, call or email your order to
us.
SHIPPING
POLICIES
Our products are shipped by
the following methods within the US & CANADA only.
Custom Rug shipping charges are calculated separately and are
on a per-order basis depending on size of rug, weight, and
shipping destination.
PLEASE NOTE: WE DO NOT SHIP TO P.O. BOXES OR
ANY OTHER ADDRESSES NOT SERVICED OR DELIVERABLE BY UPS, FED EX
OR COMMON FREIGHT CARRIER .
DELIVERY TIMES/CHARGES - NON-CUSTOM
PRODUCTS
In stock items shipped FED EX or UPS ground
usually ship within 3 business days in the off-peak season.
During peak holiday periods, shipping may take up to 7-10
days to ship from the manufacturer. Please allow 10-14 days
for delivery of your order! There is immediate delivery
via email of all gift certificates purchased.
Ground shipping (non-custom products)
charges to the U.S. 48 contiguous states are as
follows.
PLEASE NOTE: shipping
charges below do not apply to custom rugs or furniture. Please
email us with your shipping address for shipping charges on
these items.
-
Less than $25.00......$12.95
-
$25.00 - $49.99........$14.95
-
$50.00 - $99.99........$17.95
-
$100.00 - $149.99.....$20.95
-
$150.00 - $249.99.....$24.95
-
$250.00 - $399.99.....$29.95
-
$400.00 - $499.99.....$39.95
-
$500.00 - $749.99.....$44.95
-
$750.00 - $999.99.....$49.95
-
$1,000 - $1,199.99....$64.95
-
$1,200.00 and Above....CALL
ALASKA, HAWAII, PR AND CANADA: PLEASE EMAIL
FOR EXACT SHIPPING COSTS
Depending on your location and the volume
(peak holidays, etc.) at the time of your order, shipping
times can vary from 3-7 business days. Please allow 10-14
business days for delivery during Christmas and other peak
holidays. In the unlikely event an item is not in stock,
we will email you within 24-48 hours advising you of
approximate shipping date. Shipping for out-of stock items may
take up to 4-6 weeks. You will always be given the opportunity
to cancel your order within 24 hours if an item is not in
stock, and the shipping date does not meet with your approval.
If you do not wish to wait due to the delay or backorder, you
may request a cancellation for your order within 24 hours,
provided that the item(s) has not shipped. If we do not hear
from you within 24 hours we will process your order for
shipment and we will assume you have agreed to the shipment
delay. Once an order has been processed, there are no
cancellations.
PRODUCT
WARRANTY AND RETURN POLICY
Fifth Wall
Rugs is committed to serving our customers well. We guarantee
the quality of our products 100% against manufacturer's
defects and strive to bring as much value as possible to each
customer.
Should a product be
received by one of our customers that is defective and does
not meet our high standards, we will stand by our products and
replace any product free of charge. We will also cover
any additional replacement shipping cost incurred. Custom
products not determined to be defective are not returnable.
(Note: Return shipping cost refunds are
calculated using the lowest cost shipping method. Items
returned via expedited shipping methods will only be refunded
an amount equal to the lowest cost shipping method).
Merchandise must be in new condition with its
original packing and accessories intact or it may be subject
to a 15% restocking fee. If you are returning a product,
please check to make sure your return meets the conditions
described. Custom made products are non-returnable.
If
an exchange or refund is requested for any reason other than
defective merchandise on non-custom products, customer will be
responsible for return shipping costs. All returns must made
within 10 days of receiving your order. You need to email us
to obtain a return merchandise authorization # before any
returns can be accepted. Please email for an RMA # and
additional return shipping instructions. We will email you
an RMA# which must be included with any returns.
For
your protection, please send your return prepaid via a
shipping service that can be tracked, such as UPS or USPS
insured. Please be sure to keep your receipt. We cannot
guarantee refunds for returns sent via a non-trackable
method.
Please allow up to two billing cycles for the
return credit to appear on your credit card statement. If
credit cannot be issued to your credit card, a store credit
will be issued.
24 HOUR ONLINE
ORDERING!
BUSINESS HOURS: MONDAY - FRIDAY 8:00 a.m.
to 4:00 p.m. CST
If you have any additional questions,
please feel free to email us.
