Here are
the answers to the most commonly asked question from new
customers. If you can’t find your answer here, or if you need
more detailed information regarding any of our products, please
contact us at info@fifthwallrugs.com at
any time!
If you see
a style of mat you are interested in, just let us know. If you
are unsure which mat would best suit your needs, we are more than
happy to assist you with your selection based on your needs.
Our main objective is to make sure our customers are satisfied and
can make informed decisions. We pride ourselves with supplying
our customers with the information they need to make informed
decisions, and quality products that meet or exceed your
expectations. To do so, it is important that you supply us
with as much information as possible. Without it, your quote
may be delayed until we can contact you for any missing information
needed.
Please include the following
information in your initial request for
quote:
-
Size of rug or mat
desired.
-
The intended use and
placement
a.
Intended
Placement…..(ie: entryway, inside lobby, or outdoors)
b.
Traffic
expected…..(ie: light, moderate, or heavy use)
c.
Weather elements (if
applicable) the mats will be subject to….(including salt,
snow/slush or any other conditions you feel we
need to know about.) Where are you located
(ie: what part of the country?)
-
Mat base color
desired. If you have found a particular mat which interests
you, please note the color selections that are available for that
particular style. If you are not sure which style would best
suit your needs, we will be happy to help you in your
selection. If you prefer, we can also suggest a base color
which would compliment your logo.
-
We will need you to
email us an attachment of your logo. The attachment should
be a high quality jpeg, psd, eps, ai, or pdf, of at least
300 dpi and 3” in diameter. The better the quality of your
image, the better the quality of your proof will be. If you
have any troubles, please email us for help.
Just email
us with the information above, or use our convenient "Request for
Quote form on our website, and we will email your quote within 48
hours. (most often it’s the same business day)! Please
note that custom sizes, shapes, and inlaid rugs may take a day or
two longer to receive your quote.
How do I pay for my order?
We accept
all major credit cards including Visa, Mastercard, American Express,
and Discover. For orders over $1,000.00 we will accept net 10
payment via company check with approved credit.
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Where can I find the available colors
for each mat?
All
available colors for each mat are listed on the individual mat
pages. Pantone colors are available for an additional charge if you
need a specific color. There is no charge for pantone colors on
inlaid, hand-carved rugs. Please email us for
details.
Where can I find your pricing information on the
website?
Because
all custom logo mats are unique, it is impossible to list prices on
our site without first seeing your logo design and knowing your
requirements. Pricing is not only based on size, but
also on other factors. Some mats may include the number of
colors in your logo as a factor in pricing while others don’t.
Custom shapes and sizes, or the number of pieces in inlaid mats will
affect pricing also, as well as type of edging or backing
chosen. Because we carry such a wide variety of logo mat
products and offer very personalized service, it would be impossible
for us to list “stock” prices on our site.
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Our
website is our catalog. By doing this, we can keep our
customers informed of the latest products, color changes or anything
else you need to know as soon as it occurs. Our website
allows us to make immediate changes that would not be possible with
printed catalogs. It also allows us to keep costs down and
pass these saving along to our customers.
Do you offer Pantone colors?
On certain
mat and rug styles, pantone colors are available. There are
additional fees for pantone colors on all but our inlaid rugs.
Your best value is to select your colors from the standard color
charts, but when you do need an exact pantone color match,
just email us. We will provide you with the cost for each
custom pantone color needed. Pantone color pricing varies with the
type of mat selected. Some mat styles also have minimum sq.
ft. requirements, but not all, so if you need pantone colors,
just let us know and we will email you with details and
pricing.
Do you send samples?
Samples
can be obtained for a nominal shipping/handling fee if you need one.
Please allow 7-10 business days to receive samples.
Availability of sample types and sizes vary with each mat style
& manufacturer. Please let us know if you require any
samples, and we will be glad to assist you.
Please email us for details.
Do you give large quantity discounts?
Although we offer discounts
on as few as two logo mats, we specialize in large corporate orders
and offer what we feel are the best quantity discounts in the
industry! The main breakdown points for obtaining quantity
discounts are 2-10, 11-25, 26-100, 101-250, and 251-500 &
500-1000. For orders over 1000 mats, please email for special
discount pricing. Discount pricing varies with the type of logo mat
selected.
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Universal
Brands LLC is the name of our parent company.
FifthWallRugs.com and is a division of Universal Brands LLC and is
also our custom logo mats retail website. Fifth Wall
Rugs has been in existence since May of 2001 and has continued to
enjoy steady growth. We are grateful to our loyal customers
who have been the major factor in our continued
success!
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The
average time to ship your mats is approximately 2 weeks after
receiving your signed art proof. This can vary between
manufacturers, type of mats, and quantity ordered from between 7
days to 4 weeks. If you need your mats by a certain date, just
let us know. We will do our best to accommodate your needs,
but it is generally best to make sure you place your order well
enough in advance to allow for normal delivery times.
What are your
shipping costs?
Shipping
costs vary depending on the shipping destination and the weight of
the shipment. Once we know what you plan to order and the
shipping destination we can provide you with your exact shipping
costs.
What are your return policies?
All mats
are guaranteed against manufacturing defects. Although it is
extremely rare, if you ever find a manufacturing defect in any mat
just let us know within 10 days of receiving your product. We
will then email you a return authorization number so you can return
it to the manufacturer for a refund or replacement. Because of
the custom nature of our products, no returns will be allowed for
reasons other than manufacturing defects.
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When you
send us the proof approval and place your order, we will charge your
credit card and your order will be placed. If you are paying
by company check, all payments need to be received before your order
can be shipped.
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